pratoli

For high-volume phone operations

Turn calls into completed work.

Pratoli runs defined, high-volume inbound and outbound phone workflows. It follows your rules, uses your systems to complete the task, and hands off with context when your team should take over.

See how it works

Start with one queue or campaign, a clear baseline, and human fallback.

Workflow demo
Example workflowService appointment
Customer“Can you move my service appointment to Friday afternoon?”
  1. UnderstandIdentify the request
    • Customer identified
    • Existing appointment found
  2. CheckApply the rules
    • Preferred time captured
    • Friday availability checked
  3. ActComplete the task
    • 14:30 confirmed
    • Appointment changed
  4. RecordRecord the outcome
    • CRM updated
    • Confirmation sent

Workflows

Built for repeatable phone work.

Use Pratoli where call volume is high, the workflow is understood, and a successful outcome can be measured.

Customer operations

Resolve routine requests, collect the details your team needs, update the right system, and route exceptions without making customers start again.

Service requestsBooking changesCase statusDepartment routing
Example runDefined scope
Caller“Can you tell me the status of the service request I raised yesterday?”
Required
Customer reference · service request
Checks
Customer record · case status
Updates
Case record · customer update
Handoff
Service team if the case needs review
  1. 01Customer record matched
  2. 02Service request found
  3. 03Latest status checked
Measured outcomeRequest status confirmed · customer updated

Built around your operation

Keep the systems and rules you already rely on.

Keep your phone numbers, teams, business systems, and escalation paths. Choose which parts of the workflow Pratoli should run.

Example workflowInbound queue · Service appointment change

Control · Example policy

Define what Pratoli may do and when it must stop.

Pratoli only takes actions your business has approved.

Required
Account reference · date preference
Allowed
Move an existing appointment
Confirm
Read back the new slot
Human approval
Appointments starting within 24 hours
Out of scope
Cancellation and refund requests
DecisionComplete allowed work. Hand off the rest.
Works with your systems
CRMBooking platformCustomer databaseContact-centre systemTelephonySupport platformInternal APIsSurvey platform
Human handoffService team

Some calls need a person.

Pratoli collects the required context, completes the allowed work, and routes the rest to the right team.

Intent
Customer disputes the existing appointment
Details
Customer and booking identified
Action
Booking record retrieved
Reason
Appointment dispute requires human review
Context attachedService team takes over

Every call leaves a usable record.

Transcript · collected data · checks · actions · result · handoff context

Talk to Pratoli

Bring us one phone workflow that matters.

Tell us which calls your team handles today, the monthly volume, and what a good outcome looks like. We’ll show you how Pratoli would run the workflow.