pratoli

For high-volume phone operations

Turn calls into completed work.

Pratoli runs defined inbound and outbound phone workflows. It follows your rules, takes action across your systems, and hands off with context when your team should take over.

See how it works

Start with one queue or campaign.

Workflow demo
Example workflowService appointment
Caller“Can you move my service appointment to Friday afternoon?”
  1. UnderstandIdentify the request
    • Caller identified
    • Service booking found
  2. CheckApply the rules
    • Required details confirmed
    • Friday availability checked
  3. ActComplete the task
    • Appointment updated
    • CRM updated
  4. RecordRecord the outcome
    • Confirmation sent
    • Outcome saved

Workflows

Built for repeatable phone work.

Use Pratoli where call volume is high, the workflow is understood, and a successful outcome can be measured.

Customer operations

Resolve routine requests, collect the details your team needs, update the right system, and route exceptions without making customers start again.

Booking changesService intakeStatus enquiriesDepartment routing
Example runDefined scope
Caller“Can you tell me whether my repair will be ready today?”
Required
Account reference · vehicle registration
Reads
Customer record · service job
Writes
Status result · customer update
Handoff
Workshop team if timing is unclear
  1. 01Customer verified
  2. 02Service job found
  3. 03Latest status and due time checked
Measured outcomeService status confirmed · update sent

Built around your operation

Keep the systems and rules you already rely on.

Keep your phone numbers, teams, business systems, and escalation paths. Choose which parts of the workflow Pratoli should run.

Inbound queueService appointments
Outbound campaignTelephone research
Pratoli workflowYour systems and people
Control

Define what Pratoli may do—and when it must stop.

Pratoli only takes actions your business has authorised.

Required
Account reference · date preference
Allowed
Move an existing appointment
Confirm
Read back the new slot
Human approval
Appointments starting within 24 hours
Out of scope
Cancellation and refund requests
DecisionComplete allowed work. Hand off the rest.
Works with your systems
CRMBooking platformCustomer databaseContact-centre systemTelephonySupport platformInternal APIsSurvey platform
Human handoffCustomer resolutions team

Some calls need a person.

Pratoli collects the required context, completes the allowed work, and routes the rest to the right team.

Intent
Complex billing complaint
Details
4 of 4 collected
Actions
Invoice history checked
Reason
Policy requires human review
Context readyPerson takes over

Every call leaves a usable record.

Transcript · collected data · checks · actions · result · handoff context

Talk to Pratoli

Bring us one phone workflow that matters.

Tell us what your team handles today, where the volume sits, and what a good outcome looks like. We’ll show you how Pratoli would run it.